We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact us at service@xtar-link.com with a clear explanation of what you want to return and why.

If your return is accepted, we'll  provide details of how to get the products back to us. Items sent back to us without first requesting a return will not be accepted. Please note the buyer will be responsible for the cost of return postage to us in all cases except where an item is faulty or has arrived damaged.

You can always contact us with any return question at service@xtar-link.com.

 

Damages and issues

We have a thorough quality control process but in rare occasions manufacturing defects can occur and go unnoticed. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive an incorrect item or the product has quality issues, we will process exchange or return requests within 3 business days. Since it is our fault, we will bear the cost of returning the goods. However, please follow the return standards to ensure that the items are in new condition and do not affect their resale.

 

Exchanges

Once the accepted return is received, we will send out the replacement item(s) where required.

 

Shipping Fee

If you want to return or exchange an item with no quality issues, you will be responsible for paying the return shipping fee. Please note, if the purchased part does not fit due to failure in checking the Fitment information carefully, you will also bear the cost of return shipping. We do not charge for restocking fees. However, if we provide incorrect Fitment information, we will bear the cost.

 

Out-of-Stock Items

In case the product you ordered cannot be delivered on time due to inventory shortages, we will contact you via email. You may choose to wait for the stock to arrive or request a refund.

In case your specific situation falls outside the scope of the policy mentioned above, please do not hesitate to contact us. We will make every effort to support you in resolving the issue.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.